Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. However, all sales are final, and refunds, returns, or exchanges are not allowed unless the product you receive is defective, damaged, or incorrect.

Defective, Damaged, or Incorrect Items

Please inspect your order immediately upon receiving it. If you receive an item that is defective, damaged, or different from what you ordered, please contact us at support@sheeeks.com as soon as possible.

To help us evaluate the issue, please provide your order number and clear photos or videos showing the defect, damage, or incorrect item.

If the issue is confirmed to be our responsibility, we will process a full refund for the affected product using your original payment method. You will not be charged for the refund.

No Returns or Refunds

Except in the case of a confirmed defective, damaged, or incorrect product:

  • Returns are not accepted.

  • Refunds are not available.

  • Exchanges are not available.

  • We do not accept returns due to a change of mind, incorrect selection, dissatisfaction with the product, or any other reason unrelated to a confirmed product defect or fulfillment error.

  • Sale items and gift cards are also non-refundable.

Order Issues

If you believe there is an issue with your order, please contact us at support@sheeeks.com before sending anything back. Items returned without prior approval will not be accepted.

Refunds for Defective Products

Once we review and confirm that the product is defective, damaged, or incorrect, we will process a 100% refund for the affected product to your original payment method.

Please allow up to 10 business days for us to process the refund. Your bank or payment provider may require additional time to post the funds to your account.

If you have any questions regarding our Refund & Return Policy, please contact us at support@sheeeks.com.

Important: If you sell to customers in the European Union or other jurisdictions with mandatory consumer-protection rights, a blanket "no refunds/returns" policy may not override those legal rights. The EU 14-day cooling-off section in your original policy should therefore not simply be deleted without checking the laws applicable to your business and customers.